Conversations

The National Conversation is your chance to tell us what services are most important to you as a tenant or shared owner of a housing association, council or co-op or if you live in a home managed by an ALMO. Landlords are encouraged to take part too.

During the first stage, held from January to March this year, we listened to what tenants said was most important to them. In the summer we launched a second stage, where we asked you to tell us what you thought of the standards we’d drawn up. They were based on what you’d said in the first stage. The third and final stage of the National Conversation is due to start in November. That’s when we’ll publish what you told us during the summer. We’ll also publish our revised proposals for landlord standards and ask for your help in checking that we’ve got the wording exactly right, so that you can be sure you get excellent service from your landlord in future.

Below are details of how tenants and landlords could get involved during the second stage.

Respond to our discussion paper

Help us fine-tune our draft standards by responding in writing to our discussion paper. We’ve published both a summary and a full version for you.

You can also read an executive summary, the summary or the full report of what tenants and landlords told us in the first phase of the National Conversation.

Come to an event

Come along to one of the half-day events we’re holding in London and Manchester. Or drop in and see us at one the range of events and conferences we’re taking part in this summer.

Take part in an event organised by your landlord

Lots of social housing landlords are running events with their tenants. Contact yours to find out if they’re holding one and how you can take part. 

Hold your own Local Conversation

Meet up with your friends and neighbours to talk about what you all think of our plans. Download a resource pack to help you run your meeting.

Make a film 

Tell us on camera what’s important to you. Get us to film you at the CIH conference in Harrogate or simply upload your own film to our YouTube channel.